Have a question? We can help!

FAQs will be consistently updated to help make the meal selection, ordering and delivery experience as smooth as silk for you!

Meal Selection

What types of meals are there?

We offer three types of meal selections. All meals are in the 475-525 calorie range, heart-healthy, and diabetic-friendly.

1) Our Healthy Balance option -- the cornerstone of our offerings -- features a little bit of all the best variety in fresh flavors and lean proteins. Our Healthy Balance meals represent a little personality and flair from each of the food-loving members of our team. Depending on the season, you may see breakfast tacos, shrimp and grits, chicken and waffles, beef stir fry, or a classic turkey sandwich – each re-imagined to be healthier and tastier.

2) Our Vegetarian option features creative recipes and plant-based proteins that take center stage with the freshest produce of the season. We love developing menus for our notoriously adventurous vegetarian friends. Whether you love Red Peanut Curry, Raspberry Pancakes, or Falafel with Tzatziki sauce, our meals highlight the best of each season’s flavors.

3) Our Rx meals include mechanical soft and renal options for those with chronic conditions or other health issues who can benefit from eating delicious meals that also meet their condition-specific nutrition criteria. Our home delivery makes it easy and convenient for anyone who may be challenged by shopping, preparing and enjoying meals that are most appropriate for their chronic conditions.

How much do your meals cost?

Our meal prices are dependent on how many meals you order.  They range from $9.50 to  $12.65 per meal.  For more details, check out the PRICE GUIDE.

What are Special Features?

Think of it as our GMM Test Kitchen – a place where you can customize your order with special menu items not available on our regular menu. Enjoy new meals with a little spice. Perhaps a new veggie option. A new downhome favorite. Or occasional new side items. You may also see a meal that used to be on the menu that we’re testing to see if it needs to go back on the menu.

You’ll see this feature under the Special Feature category at the top of the Customized Menu. Simply remove a meal from your cart and replace it with any Special Feature you would like to try. Special Features are only available for a limited time**. Some of your favorites may be added to our regular menu especially if you Rate Your Meal by scanning the QR Code on your meal label. As always, your input is incredibly valuable to us!

**When a Special Feature is no longer available, you'll see a new Special Feature in its place!


Can I eat these meals if I have a food allergy?

If you have a life-threatening food allergy, we cannot guarantee that there will be no cross-contamination, and therefore do not recommend you use our meals in your health journey.

However, we will offer you the ability to set dietary preferences so that you can exclude added nuts, shellfish or other items from your menu selections. But again, please note that your meal will be prepared in the same kitchen where these items may be present.

How long will my meals keep?

After our meals are freshly prepared, they are packed with that day’s date and frozen. Frozen meals can be enjoyed within 6 months of pack date printed on the meal cover for best quality.

Is Good Measure Meals a diet?

Though our Registered Dietitian Nutritionists would prefer that we not use the term "diet", Good Measure Meals can help promote weight loss. Since our meals are calorie- and portion-controlled, they can definitely help you meet your individual needs and goals. But in fact, we are the opposite of a diet. We are all about balance and moderation.

It is our hope that you'll use our meals as a tool to help you learn a healthy, balanced way of eating that is sustainable for you over the long haul.

Do you have a plant-based or vegan menu?

We have a large variety of vegetarian options to choose from. We have lacto-ovo vegetarian options (includes milk and eggs), but we do not have vegan options in our meal selection.

Do you have a dairy free menu?

We do not currently have a dairy free menu. We do offer several meals with limited dairy or meals without dairy as a listed ingredient, but please note that all our meals are made in the same kitchen, and we can't guarantee there will be no cross-contamination. To find the meals to best fit your needs, we recommend you schedule a free 10-minute consult with one of our Registered Dietitian Nutritionists for assistance by clicking here.

Family Style

What is Family Style?

Family Style is some of your favorite meal components, with more servings (4-6 servings) for you and your family or to enjoy throughout the week.

Can I order only Family Style items?

Yes you can!  Log into your account, click on Add New Order, select One Time Order, then select Family Style.  Once in your cart, you have the ability to add Individual Meals too.

Can my Family Style order be Recurring?

Family Style orders are One Time Only.  They are not available on a recurring basis and will not be automatically included in your upcoming recurring deliveries.

How do I add Family Style items to a delivery in my Recurring Order?

To add Family Style Items to upcoming deliveries on a Recurring Order, log into your Account Dashboard, click Manage Order, select Family Style in the header bar and select your options.  Your cart will separate your Individual Meals from your one time Family Style Items.  Family Style Items are not available on a recurring basis and will not be automatically included in other upcoming recurring deliveries.

Meal Ordering

How many meals will I be able to order?

You can choose 5, 10, 15 or 21 meals at a time. Order whatever meals you want. Want to order just breakfasts and dinners? No problem. Want to order just lunches? No problem. Same with breakfasts. Mix and match any way you'd like. You can order duplicate meals if you so choose -- we’ve got you covered!

Our intention is for you to have full flexibility in how you order your meals. We'll also provide you with the option to select "Chef's Choice" and have us pick your meals for you.

Orders can be fulfilled within 3 days. You have until 11PM to place your order each day. View our video tutorial to see how easy placing your order will be.

When is my order deadline day and time?

Each delivery day has a different order deadline day. You can change your menu and skip or cancel your meals before 11 PM on:

MONDAY, if your delivery is THURSDAY,

TUESDAY, if your delivery is FRIDAY,

WEDNESDAY, if your delivery is MONDAY,

THURSDAY, if your delivery is TUESDAY,

FRIDAY, if your delivery is WEDNESDAY.

What if I miss the deadline to cancel?

You can call GMM Customer Experience or email a request to cancel delivery.  A fee of 10% of the cost of the order will be applied for all late cancellations up to 4PM the day before the delivery. No full/partial refunds will be given after 4PM the day before delivery.

When will I be charged?

Your account will be charged at 11PM, three business days prior to delivery.

Please note: You may see a preauthorization on your credit card account when you initially enter your credit card info (even if you don't actually submit an order at that time). This is only to confirm the that the credit card information is valid and does not actually charge your card. When you place your order, the actual charge will show up as a preauthorization also, but will then convert to a regular charge three business days prior to your delivery.

What happens when my credit card expires?

When your credit card expires, you will be required to re-enter your billing information including your address by logging into your Account Portal, scrolling down to Payment Options and clicking on Manage Billing Info. If you need to know which credit card was on file, click on View Billing History to see the type and last four digits of the card used for your last purchase.

Can I temporarily stop my meals?

Our service is very flexible. If you need to skip a week of meals for any reason, from your Account Portal at least 3 business days prior to delivery to avoid a 10% late cancellation fee, click Skip/Resume Deliveries under Current Meal Orders.

Can I place a one-time order?

Yes, now with choosing one-time order you can order for one single week.

How do I cancel my order?

If you need to cancel your order for any reason, from your Account Portal, click on Cancel Order located under Current Meal Orders. Do so at least 3 business days prior to delivery, to avoid an unwanted credit card charges or a late cancellation fee.

What if I miss the deadline?

You can call GMM Customer Experience or email a request to cancel delivery.  A late cancellation fee of 10% of the cost of the order will be applied for all late cancellations up to 4PM the day before the delivery. No full/partial refunds will be given after 4PM the day before delivery.

How do I add or remove meals from my order?

Changing the number of meals in your order is simple as 1-2-3!  From your Account Portal, click Manage Order, then click on Customize under the week you’d like to change.  Open your shopping cart by clicking on the down arrow next to SAVE. Add or remove meals, then click SAVE.

Will I be able to gift meals to someone?

Give in good taste and in good health with a Good Measure Meals eGift Card!

Just click here or on EGIFT CARDS on the GMM home page.

Order for a friend, family member, or co-worker to help them in their health journey or simply give them a break from the kitchen with fresh healthy meals. We'll take good care of them.

How do I check my Gift Card Balance?

You can easily check your Gift Card Balance from your Account Portal by scrolling down to Payment Options and clicking Check EGift Card Balance.

Meal Delivery

When are my meals delivered and what is the delivery fee?

Your meals are delivered once per week for FREE. (Monday - Friday 9AM - 5PM). You just select the day that is most convenient for you. To achieve this one-time delivery, we prepare your meals fresh in our kitchen and freeze them. This also allows you to enjoy meals up to 6 months after the packing date shown on the meal.

Can I get my meals delivered to whatever address I want?

We deliver to all metro Atlanta zip codes and some beyond the metro area. The Delivery Driver must be able to park for free (loading dock, driveway, etc.) and get to your front door or designated drop-off location, such as a concierge. If your zip code does not qualify for delivery, please contact Customer Experience for more delivery options at 404-815-7695.

How do I update my delivery or billing address?

You can easily update your delivery address from your Account Portal by clicking on Update Delivery Address for the order under Current Meal Orders. If you need to update your billing address, scroll down to Payment Options and click on Manage Billing Info.

What if I am not going to be around when my meals are delivered?

No problem! We’ll leave your box as close as possible to your front door so your order will be patiently waiting for you when you get home. Since your freshly prepared food is frozen and transported in temperature-controlled vehicles, your delivery will stay temperature safe for up to 10 (ten) hours. We have specially designed boxes with insulated liners that are monitored to ensure food safety and best quality. Once you arrive home, please make sure to unpack and refrigerate all items immediately and enjoy at your convenience.

How do I heat my meals?

We prepare your meals fresh in our kitchen and freeze them for a one-time delivery. When meals arrive, place meals you plan to enjoy within 48 hours in the refrigerator and place all remaining meals in the freezer for safekeeping (meals don’t have to be defrosted in the refrigerator but will reheat more easily).

Microwave instructions:
Heat in the microwave in 30 second increments until food reaches 165°F and is steaming hot (usually 1 – 4 minutes). Click here for detailed instructions.

Oven Instructions:
Preheat to 350 degrees F. Remove meal from tray and place in an oven safe dish and heat until internal temperature reaches 165 degrees F, typically 5—20 minutes. Stir halfway through to ensure even heating. Covering food may also assist with even cooking and retaining moisture. Click here for detailed heating instructions, helpful tips on thawing meals, and information for removing contents that are not intended to be heated. 

Can I recycle the packaging materials?

Cardboard, liners, clean plastic trays & film may be picked up via curbside recycling. Each insulated panel will melt under water (video) or can be used as compost after removing it from the plastic sleeve, which itself can be recycled with your plastic shopping bags. After rinsing and drying the plastic trays and film, we recommend dropping those off at Center for Hard to Recycle Materials (CHaRM), located at 1110 Hill Street SE, Atlanta, GA 30315, and open for drop-offs on Tuesdays, Thursdays & Saturdays, 9:00 am – 2:00 pm, by appointment only. Call 404-600-6386 or visit https://livethrive.org/charm/.

How can I change the day my meals are delivered?

To change your delivery day, you must first place a new order. For further assistance, please call Customer Experience at 404-815-7695 or by email at customerexperience@goodmeasuremeals.com.

Our Social Impact

What is Good Measure Meals?

Good Measure Meals™ is a social enterprise of and is owned by Open Hand Atlanta, Inc. a nationally recognized nonprofit nutrition agency. Good Measure Meals™ offers healthy meals and nutrition education/coaching to its customers, with 100% of our net proceeds going to help support Open Hand Atlanta’s community nutrition programs.

Since 2005, Good Measure Meals has provided sound nutrition in freshly-prepared, ready-to-eat meals that help you meet your individual health and wellness goals, manage your weight or a chronic health condition such as diabetes or hypertension. What's more, we provide the ability to eat in a healthy way without all of the time required to plan, shop, prep, cook and clean.

What is a Social Enterprise?

Social enterprises can take many forms: non-profit, for-profit, or a hybrid model. Social enterprises use these business models to provide goods or services that are focused on creating solutions for some of the world’s toughest social and environmental problems --helping to drive innovation and encourage transformative change on a broader level.

Social enterprises aim to maximize social impact, whereas business enterprises aim to maximize profit. 

The primary differentiator between traditional non-profits and social enterprises is the funding model: Non-profits typically earn revenue from grants and donations, whereas social enterprises earn revenue from selling a product or service.

Good Measure Meals is a social enterprise which has a hybrid business model. We sell meal plans, but 100% of our net proceeds go directly to Open Hand Atlanta.

How can I learn more about and further support Open Hand Atlanta?

Learn more about the relationship between Good Measure Meals and Open Hand Atlanta here.

For more information about Open Hand Atlanta, visit openhandatlanta.org or check out upcoming volunteer opportunities and donation options.

Don’t see your question?

Couldn’t find your answer? Contact our Customer Experience team, and we’ll be happy to assist.

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